Restoring a structure after a fire depends on the type of property, the severity of the damage, and the amount of time that has passed since the fire. We keep you informed throughout the process so you feel confident in the work that’s being done.
From a kitchen grease fire that fills the house with smoke to a total-loss structural fire, and the wildfire smoke events that increasingly impact Southern Oregon and the Northern California regions every fire season, Palm Restore is the IICRC-certified fire and smoke damage
restoration team trusted across Medford, Grants Pass, Ashland, Brookings, Gold Beach, Crescent City, and the surrounding
communities. We respond 24/7 with emergency board-up and roof tarping, soot and odor removal, ultrasonic contents cleaning at our secure
warehouse, and full reconstruction. We work directly with your insurance carrier from first contact through final pack-back so you can focus on your family or business while we restore the structure.
Request a Fire & Smoke Restoration Assessment
Step 1
Emergency Contact
The restoration process begins when you contact Palm Restore. We’ll get initial information on your loss, dispatch our Project Manager to assess the damage and prepare a team with proper tools and equipment.
Step 2
Emergency Board-Up and Roof-Tarp Service
Where needed, we will secure your structure by boarding up missing windows and walls and placing tarps on damaged roofs.
Step 3
Inspection and Fire Damage Assessment/Asbestos Testing
Our Project Manager will carefully inspect affected areas of your property to determine the extent of the fire, smoke and soot damage. This is the time where we will also call for asbestos sampling of damaged/affected building materials, per state regulation.
Step 4
Water Removal and Drying (if water damage is present)
Almost immediately, our team will begin the process of removing the water that was used to put out the fire. After a truck mount extraction of the water, we use dehumidifiers and air movers to complete the drying of wet material to normal levels.
Step 5
Pack Out and Structure Clean
We start out with bringing in our contents team to inventory, box up and pack out damaged personal items we call contents. We bring your smoke damaged contents to our secure and clean warehouse. After the pack out we go into the structure and use specialized equipment, chemicals, and techniques to remove smoke and soot from all affected surfaces.
Step 6
Contents Cleaning and Deodorization
Our team will clean all the restorable items that were damaged by the fire. We use a variety of cleaning techniques to restore your property belongings to pre-fire condition, including our state-of-the-art Fireline Ultra-Sonic System and electronic cleaning stations. We also use specific rooms and equipment to remove odors using industrial air scrubbers and fogging equipment along with deodorization chambers at our warehouse.
Step 7
Contents Storage
After all your contents have been cleaned, they are stored at our secure storage warehouse in specifically marked vaults where they will stay safe and clean until all the repairs at your property have been completed..
Step 8
Restoration
This often the longest phase of the process. During this time, we work with you as our team starts the repairs that were agreed upon by you, your insurance company, and us. We strive to maintain open communication and provides as much information as possible to our customers when changes or delays do occur.
Step 9
Pack Back of Belongings
The final step is packing back all your household or business belongings after all repairs have been completed. This is the end of our journey with you, and we strive to end each journey with our customer relieved and ready to move back into their home or business and onto their next season worry free!
Wildfire Smoke Damage Cleanup
Wildfire smoke does not need a burning structure to cause real damage. Acidic soot and ash settle into HVAC systems, attics, fabrics, electronics and on hard surfaces miles from the burn perimeter, and homes across Southern Oregon and the Northern California coast have seen multiple severe smoke-impact events in recent years. Palm Restore performs full wildfire smoke remediation: HVAC and ductwork cleaning, attic and crawl-space cleaning, soft-content laundering and ultrasonic cleaning of hard contents, surface cleaning, deodorization, and air-quality treatment. If your insurance carrier has accepted a smoke-only loss after a regional wildfire, we work the claim end-to-end.
Restoration Project Reviews
We have successfully completed over 2000 projects.
Frequently asked questions
How soon should I call a fire damage restoration company after a fire?
Call as soon as the fire is fully extinguished and authorities clear the structure for entry. Soot is acidic and corrosive — every hour it sits on surfaces increases permanent damage. We respond 24/7 across the Southern Oregon Coast, Rogue Valley and Northern California.
Does fire damage restoration also handle the water used by firefighters?
Yes. Suppression water creates an immediate secondary water-damage event. Our process extracts the water, dries the structure, and treats it before fire and smoke cleanup so mold and structural rot do not develop while reconstruction is planned.
Can soot and smoke odor be removed from clothing, furniture and electronics?
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Do you handle wildfire smoke damage even if my structure didn't burn?
Yes. Wildfire smoke deposits ash and acidic soot in HVAC systems, attics, fabrics, and on hard surfaces miles from the burn perimeter. We perform HVAC cleaning, surface cleaning, contents cleaning, and air-quality treatment for wildfire-impacted homes throughout Southern Oregon and the Northern California coast.
Will my insurance cover fire damage restoration?
Standard homeowner and commercial property policies cover fire and smoke damage. Palm Restore documents the loss, works directly with your adjuster, and bills insurance for the full restoration scope.
Is your team certified for fire restoration?
Standard homeowner and commercial property policies cover fire and smoke damage. Palm Restore documents the loss, works directly with your adjuster, and bills insurance for the full restoration scope.
How long does fire damage restoration take?
Mitigation, board-up and contents pack-out typically take one to two weeks. Reconstruction depends on the size of the loss and insurance approval, ranging from a few weeks for kitchen-fire scope to several months for total-loss rebuilds.
Can I stay in my house during fire damage restoration?
It depends on the extent of damage and air-quality concerns. For limited damage we can isolate the work area; for larger losses Additional Living Expense (ALE) coverage on your policy typically pays for temporary housing.
