Our team helps you navigate these unknowns and restore your structure to a safe and secure state. With our drying equipment and certified technicians, we are able to minimize the damage. We work alongside you and your insurance company to put your structure back together to pre-loss conditions.
Request a Water Restoration Assessment
Step 1
Emergency Contact for Water Damage
When you call Palm Restore, we connect you with one of our local project managers who come to you immediately. Once on the scene, they will guide you through the process and answer your questions.
Step 2
Inspection & Water Damage Emergency Plan
Our project manager and team will assess the damage and create a plan so we can start mitigating any further water damage to your structure and its contents.
Step 3
Water Removal/Water Extraction
When we encounter structures that have extensive water damage, we use our truck mounts along with our remote-controlled water extraction rover to extract the water.
Step 4
Packout/Cleaning/Storage
After the initial water removal, we can bring your items to an onsite location — or to our secure warehouse — where they stay until repairs are completed. We may also be able to use a secure and dry location onsite if requested. We also clean any salvageable water damaged items before securely storing them.
Step 5
Drying Equipment & Dehumidifiers
We bring in professional grade dehumidifiers to remove moisture from salvageable materials, as well as commercial air movers to help with evaporation. We also have systems that can save your wood floors and dry out the cavities of walls and ceilings without completely demolishing the materials.
Step 6
Testing
Before removing any material that has the potential to come back positive for asbestos such as drywall, joint compound or vct tile, we test for asbestos to ensure everything is handled safely. If an asbestos test comes back positive, we hire a third party abatement company to remove the affected material before proceeding with demolition.
Step 7
Demolition
Final demolition takes place after the asbestos test results have come back negative, or after the abatement has been completed if the test was positive.
Step 8
Dry Out Completion
At this stage, your structure has been monitored daily until moisture levels are no longer elevated. It’s also when our team removes the equipment and containment.
Step 9
Restoration
This is the last phase of the process, but often the longest one. During this time, we work with you as our team starts the repairs that were agreed upon by you, your insurance company, and us. We strive to maintain open communication and provides as much information as possible to our customers when changes or delays do occur.
Sewer Damage Restoration
Sewer damage is a serious issue that can carry dangerous viruses and pathogens, and we take the restoration process very seriously.
Our team is fully suited up when we arrive at your structure. First, we do a preliminary spray to kill any bacteria. We then remove the liquid sewage and properly dispose of it. Finally, we clean up and spray again to mitigate any odors, so you have not only a clean, but a clean-smelling, safe abode to return to.
If the sewage has come into contact with any of the contents within the structure, the general rule is to throw it away unless it must be saved. But we can assess that on an individual basis.
Request a Sewer Damage Restoration Assessment
Before | During
Before | After
Before | After
What Home and Business Owners Ask About Water Damage Restoration Services
When comparing providers for storm damage or a sudden pipe break, the cost is usually the first question that is asked. The cost of water damage restoration services is based on the square footage affected, the category of water, and how many days of drying equipment are needed. It’s not a flat fee quoted over the phone. At Palm Restore, we document moisture readings daily, so every insurance claim and every invoice reflect the actual scope of work.
Staying in Your Own Home
Many Rogue Valley residents want to know whether they can stay in their home during the drying process. In most single-room incidents, yes, our team contains the work area and runs equipment quietly enough that daily life can continue around it. Larger losses, especially a flooded basement cleanup involving standing water or contamination, may require temporary relocation until air quality and moisture levels are safe again.
Commercial Water Damage Restoration Services
Businesses along the Medford, Grants Pass, and Ashland corridor face different stakes than homeowners do. Commercial water damage restoration has to account for inventory loss, equipment downtime, and code compliance. Our crews schedule around your operating hours whenever possible to limit revenue loss.
Sewage Damage Cleanup
Sewage damage cleanup and sewer backup cleaning services are among the calls we treat with the most urgency. Backed-up sewage carries bacteria and pathogens that spread quickly through flooring and drywall. Sewage cleanup always includes containment, safe disposal, and antimicrobial treatment before any rebuild begins, never just a surface wipe-down.
Experienced Local Crews for Water Damage Restoration Services
Whether it’s a slab leak in Roseburg or a commercial sewer backup in Yreka, choosing a water damage restoration company with locally based crews means faster arrival and a team that understands the region’s soil, plumbing, and climate.
Restoration Project Reviews
We have successfully completed over 2000 projects.
Frequently asked questions
How fast can Palm Restore respond to a water damage emergency in Oregon?
We answer 24/7 with live calls and dispatch a project manager from our Brookings or Grants Pass office to most Southern Oregon Coast, Rogue Valley and Northern California addresses within hours of your call.
Will my homeowner's insurance cover water damage restoration?
Most policies cover sudden, accidental water damage like a burst pipe or appliance failure. We work directly with all major insurance carriers, document the loss, and bill insurance directly so you do not pay out of pocket beyond your deductible.
What should I do in the first hour after discovering water damage?
Shut off the water source if you can do it safely, turn off electricity to affected rooms, move valuables out of standing water, and call Palm Restore at 1-866-PALM911. The faster mitigation begins, the lower the chance of mold growth or structural damage.
Do I have to use the contractor my insurance company recommends?
No. As the property owner you have the right to choose any licensed contractor. Palm Restore uses industry-standard estimating software so we speak the same language as your adjuster, but we work for you, not the carrier.
How long does water damage restoration take?
Mitigation and drying typically take 3 to 5 days. Reconstruction depends on the scope and on insurance approval and material lead times, ranging from a few weeks for a single room to several months for whole-home losses.
Can water damage cause mold in Oregon's climate?
Yes. Mold can begin colonizing wet materials within 24 to 48 hours, and Oregon and Northern California’s wet seasons accelerate the risk. Our drying protocol and antimicrobial treatments are designed to prevent secondary mold growth.
Do you handle sewage backups and contamination?
Yes.
Sewage cleanup is treated as a Category 3 water loss with full PPE, antimicrobial pre-treatment, removal of contaminated materials, and post- treatment sanitization to make the space safe to occupy again. Q: Are you licensed and certified for water damage work in Oregon and California? Yes. Palm Restore holds Oregon CCB 198719, Oregon BOLI Property Services Contractor 48589, California CSLB 1051955, and IICRC firm certification 202415.
